Reposting here since it was closed in the support forum, and I was actually looking for user input…
In an attempt to head off any confusion, I sent a note to glowforge asking for some clarifications. I didn’t want to be disappointed.
One question was on the laser tube I’d be sent… I asked them to verify that the refurb would have a laser tube of a similar lifetime as the tube in my machine.
response: “I’m afraid I don’t have a way to access specific details, like laser tube usage, about the refurbished unit that will be sent to you.”
as a result, I feel like I’m taking my car, with 5000 miles on it in for a new backup camera and performance tuneup, and I’m being giving back someone else’s car, with 60000 miles on with a promise that they will make me a deal on a new engine if this one craps out (they will even tell me how to install it myself.)
and yes, it’s possible they used low mileage tube, but they might have also used a high mileage tube. According to support, they have no way of knowing.
btw, the cost is $489 for the refurb, 200.00 for shipping, and 45 tax.
All I really want is my system repaired…crappy camera, re-calibrated so cuts are consistent across the board. If they determine that the tube is bad (with probably well less than 200 hours if I was going to guess), I would pay 500$ for a new tube.… Instead, I feel like I’m paying 700$ (includes shipping) and getting an unknown quantity.
Just curious how all of this has worked out for others, and what they did to not be bothered by the “we’re giving you a lightly used tube, except we can’t quantify what we mean by lightly used.”
This isn’t really meant to be a complaint… I’m just worried about having spent over $4790, Plus a set of lenses and mirrors, and feeling like I’m possibly trading down on the tube… that said, almost antyhing they send me will likely be better than inconsistency I’ve gotten out of the current system (and will hopefully provide a camera that can focus).