I just thought I would toss in my 2 cents really quick
I know that I want a great product, and all the little finishing touches I’ve seen them put into the pre-release units make me even more excited for the day to day projects I can make years after I receive it
I would like to ask one thing that personally is very important to me: if I’m going to be staying strong with this product, I would very strongly like to request the option to upgrade my purchased GlowForge at the rates that were available when I placed my initial investment
After seeing what can be done with the GlowForge with its normal sizing and such, the possibilities for that pass through slot of the pro version sound amazing! But I simply cannot afford the roughly $2000 price increase that is currently available for me.
I put money down for the basic with air filter, and I think it would have been $500 or $1000 more for the pro at that point. I could handle that at this point, but couldn’t think to spend as much as it initially cost me just for the upgrade >~<
I hope this request isn’t seen as too unreasonable, and that there may even be many others that would like the option to invest more at their originally available price difference
No surprises. So @dan . Are you going to put up and provide proof. I’ll take back my cancellation if you do. Otherwise, my advice to everybody else is: get out before the last people do. They’ll be stuck holding the bag.
I had a feeling this was going to happen… I’m obvoiusly bummed but I’d rather have something that works than a pile of trash… with that said please don’t over promise and underdeliver again… this can’t keep happening.
This may have been covered but I haven’t been able to keep up with the boards… I’m mostly worried about people who used my referral code. I was only able to get 4 people to sign up, but each time this is delayed it’s another chance those people will cancel and I’ll lose out. That really sucks. People only have so much patience.
I don’t really believe it’s a scam, but you are making crazy interest off the preorder money and the conspiracy theorist in me is like . While I don’t know the exact protections from my payment method I’m worried I’m out of luck if something bad does happen. Yes I realize I can have my money back at any time, but if I keep waiting…?
Will all of these secret features cause even more delays?
Finally, you have thousands of dollars of my money. I think you should send out more regular emails. I don’t have time to sort through the posts and considering the thousands you have, I am fine with an email here and there. I’m sure others are too.
For 100 reasons, but to pick one. Glowforge has had multiple capital investments beyond the initial pre-orders for units. The only way you get rounds of investment dollars is by letting those companies complete due diligence on your business. If things don’t add up, they don’t invest. Do you think there is some investor with $20MM sunk into GF after seeing 1 glowforge in a motel room somewhere?
Im still with ya’ll !! Its sad but I want a great machine and if waiting has to be, it’ll just have to be. Thanks for your hard work and I hope everyone understands. Just my two.
This is now the 3rd delay, I ordered the Glowforge Pro with filtration without a care in the world, due to the marketing and fantastical videos demonstrating a near ready to ship product. I really should have just bought a Mr Beam and been making little projects all along rather than dragging along these senseless and near useless updates. If completely alienating their customers was a worry, it’s definitely happening now. Next August will without a doubt turn into next February. I don’t care to stick around to find out if it ships or not, I’m already let down at myself for falling for this trap. I even sold off a laser I was planning on mounting to my x-carve actually expecting them to come through this time. I no longer wish to be a sucker, alAdam Savage and Tested’s credibility is shot just as much as Glowforge’s is as far as I’m concerned.
People have seen two GFs in the same place at the same time, think maker faires. Pretty sure anyone who has done the tour of the GF offices has seen more than two in the same place at the same time. You say you live in Seattle, even though I think you meant the statement as a veiled threat, why not ask for a tour?
Why is it so impossible? Too many people to keep a secret that big for so long … somebody would break.
I’m very sorry @dan but all of your wonderfull offers for us international costumers are just a bunch of lies… we can’t order the instructables and all those “wonderful” things basically because THEY DONT SHIP TO SOME OF OUR COUNTRIES:… you keep on giving excuses and bonuses that work PERFECTLY for your USA based clientele but what about some of us who live abroad!? I’m sorry but I really need an answer on this situation … I’m very very pissed off and I’m sure you or anyone of your team won’t man up to some sort of reply to this …
Yeah. this is the straw. “shipping in January” is what you said when we signed up in August. Now We have to wait another 7months. Screw that when there are look-a-like shipping products already available in the market.
When I cancel; I assume you’ll be paying me bank interest back?
Sorry if I sound bitter/jaded; but I’m tired of crowdfunding hardware companies thinking it’s “ok” to steal the interest while they work thru the “delays” for a product that is ready to ship in a month or two.
Sad too… because now I have to recommend to my 8 referrals to cancel as well.
It’s painful to make that decision but it’s not a close call.
We’ll continue to post monthly updates, answer questions daily in the forum, and continue to finish the process of manufacturing thousands of units. I’m so sorry we let you down.
If you’ve lost faith in us, you should cancel. I wouldn’t blame you.
We ran out of space in the office and moved them to our basement storage, but if you ping me in a few days, I will see about going down and getting a picture.
That’s a really good question, and it didn’t occur to me before. Let me talk to the team about that and get back to you.
I truly apologize for keeping you waiting. I’m going to spend today (Friday) focused on communicating with everyone here, then get back to work trying to bring that date in as soon as we can without compromising quality.
We’re fortunate to have one of the best hardware investors in the business. I shared these details with him this week, and he’s fully supportive. We have more than enough money in the bank to operate without spending a penny of the funds you’ve paid us, which are reserved until we ship your Glowforge.
I’m so sorry, @stilts. I admire your work and apologize profoundly that we will not be there this month to help you as we planned and as you paid for.
Thanks, Sam. We’re amazed by what our pre-release units can do but I know that’s little consolation to people who don’t have their Glowforge yet.
Yes, and yes, pending any regulatory hangups - we’re still working through all our international approvals.
I’m so sorry, @leftsockrightfoot. We’ve made $22 per person in interest; we’re spending that (and a great deal more) on the materials we’re sending you because of the delay.
I just checked for you - you’re good!
It was in the system in the original video. We glued the connector in early units. To be clear, the detachable portion is the head with the autofocus, camera, depth sensing laser diode, and turning mirror, not the laser itself.
We’ve designed the Glowforge hardware around parts that are either widely available or completely custom made for us. Fortunately, that’s insulated us from that problem.
As for the rest of your questions, I completely understand why you’re asking, and don’t fault you for wanting to know. Unfortunately, for a variety of reasons including legal and competitive concerns, those are the only ones I can answer right now.
I understand, and I’m sorry we let you down. We will have your refund processed in ten days or less.
Please note that your account was flagged by other users due to profanity in your subsequent posts, so your account has been automatically blocked from posting further. I don’t blame you for being upset, and I apologize for coming up short in delivering your Glowforge on time.
Thanks @pomwah. It’s a hard day at Glowforge HQ (I’m here with @rita answering folks now) but we’ll get back to building your Glowforge soon.
I understand, and I wish I had better words to describe how terrible I feel for letting you down. I don’t fault you for being frustrated with us.
We feel the same way - so close we’re dearly tempted to just go for it, but know that doing so would ultimately come back to hurt the people who supported us even more than taking longer to do it right.
We’re going to work night and day to make that happen.
Thought you weren’t going to use our money, interest is part of our money. But just say sorry everyone. Can’t give you that back. I’ve done spent that.
I think that it’s all relative, really… they wouldn’t even be considered a small cap public company at this point, nor a microcap. They would be considered a nanocap. But that’s probably really neither here nor there.
The delay is frustrating at the very least. However, the series A and series B rounds that you mentioned, and the well-known investors involved with those rounds, to me at least, greatly diminishes any question of scam in my mind. We have been over-promised and under-delivered to this point and it definitely stings.
What would gain your trust back? A lot of tidbits of info are dropped on the forum throughout the course of a day/week/month but they are tough to find if you aren’t reading everything. I think for me, a big sense of relief would come from production & shipping updates as they start to roll out. “We rolled out 20 forges this week and they are on the way to customers.” We’re going to see more and more people receiving their Glowforges and posting about their experiences here. As noted, “hundreds of units per month through February” - seeing some decent numbers rolling out and increasing numbers of people posting here that they’ve received their Glowforge will go a long ways in making me feel better.
And you know what’s the worst bit of all of this ?? You are being cynical with the people who funded your “dream company” since the beginning And giving an answer like: "if you don’t like my terms you can cancel " isn’t the most polite way of doing things… I’m sure your CRM employee would get sacked for this… it’s just VERY RUDE the way you are acting… as I said before MAN UP and do a live video of you showing us ALL the stuff you keep on saying because to be honest actions talk louder than words and so far all of your actions leave a lot to be desired!
Dan, i am disappointed. But i would be more disappointed if you would send me a bad product. So please deliver 100 percent and the best product you can. I would even wait another 12 months if necassary. So don’t feel pressured to deliver something what is not 100 percent. Quality is function number one.
. While I don’t know the exact protections from my payment method I’m worried I’m out of luck if something bad does happen. Yes I realize I can have my money back at any time, but if I keep waiting…?
