not in an email, but here on the forums.
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The pre-sale/crowdfunding campaign wasnāt on Kickstarter. It was direct through glowforge.com and all email communications Iāve received have been from @glowforge.com email accounts. You may want to make sure that your email client is set to always accept email from glowforge.com and never to send them to spam/trash.
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I must say, although it was plainly stated, I do think that those who pre-ordered should be grandfathered into their respective pre-order pricing for upgrades.
Iām not planning on upgrading, myself, but I do think itās the proper thing to do in this situation. You snooze, you lose, sure. But we few that didnāt snooze, should win. The happier owners are, the more sales will be generated. Itās really a win/win scenario.
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Welcome to the forum!
Really goes both ways, doesnāt sound like you communicated with them either. Unfortunate circumstance.
I notice you just joined the forum, too bad - we would have liked to get to know you across this past year!
@dan has made himself available here from square one, and there was always support@glowforge.com for any questions.
Glowforge went to the expense to provide this forum for the owners, and itās been a great source of information and inspiration.
Hope you stick around!
.
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Hi - Just wanted to say I replied to your email to support a moment ago!
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I received a communication from Glowforge that shipping would be delayed nearly 9 months. I just found out about the earlier shipping today because I emailed yesterday for an update. That is how I found out about the forum where apparently all communication happens. If they sent me something telling me that this is where I will receive all communication, I apologize. But I do not think that is the case. Just sad because I am not sure the one I have on order will do what I need. And can not afford the NEW UPGRADE PRICE. I am very disappointed. We have all been patient and am a little disappointed.
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We understand. I wonder how many of us here wouldnāt have thrown our money if we had known it would be a year. We have all had our hopes and expectations smacked down - and Glowforge is not excluded from that group. Itās been a bumpy ride for all concerned 
Thatās pretty much why we are all here, we kind of coalesced into a mutual support group - and were astounded (at least I was) to find a very wide spectrum of interests and abilities. Professionals in medicine, physics, engineering and art - Not to mention people who already own professional lasers.
You should really do some reading around here. It is a privilege to you as an owner, and I guarantee itās worth.
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They did say that in the same email you received about the shipping delay. Hereās the quote:
āIf this seems like a long update, well - it is. We heard you loud and clear that we were sending too much email. So as of our last email, we moved regular updates to http://community.glowforge.com and save only big updates for email. Like this one.ā
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So I bought a Pro Unit, why do I not see any orders when I follow the instructions at top?
Did you log into www.glowforge.com or here in the forum? If you donāt see an order on the main glowforge.com site after logging in then contact support@glowforge.com
You might not get an answer here.
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I ordered a Pro after a long wait on Oct 23, 2015 at 10:41 am
Drew
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Ordered pro model + air filter Oct 28, 2015 11:20 AM and $4,970.00 is a lot of money but im sure it will be worth every penny when it comes time
we also bought a CNC router (smartshop1) and not too far from you in Tulsa ok
i must ask what types of projects do you have planed for the router ?
i think that the GF paired with a CNC router will make a great combo !
best of luck to you !!
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me to