So, for our 10-year anniversary my lovely wife Jan got me a Gladiator tool chest (and a bunch of other stuff from them to hit the discount and free shipping benchmark!).
The order confirmation said “Preferred Shipping Date: September 26”
So, that was last Tuesday. I expected to receive a shipping notification on that date. Instead I got an email from JB Hunt stating that my “Whirlpool” order was out for delivery.
Flashback to the day before, I had received a voicemail stating that my Whirlpool order was scheduled for delivery the next day. I called Jan and asked if she had ordered anything from Whirlpool, and she hadn’t so we thought it must have been a wrong number.
So I click the link in the email and sure-enough it is my Gladiator. Later in the day, maybe around 11:30 or so, I get a call, my order will be delivered between 1:45 and 3:45. Great!
3:45 comes and the phone rings. It’s JB Hunt. The order will be delayed because the driver “ran out of hours” because of local traffic. Sigh. Fine. We can deliver Saturday they said. No, I’m not going to be home. “How about Friday?” Sure. Friday I can do.
Friday arrives. The phone rings. “We want to schedule your delivery, will Monday work?”. Sigh. I don’t know why I didn’t raise a stink then, but I went with it. Monday was better for me anyway.
Monday arrives. The phone rings. “We want to schedule your delivery. Will the 12th of October work?”
NO IT WON’T WORK!
Now I’ve gotten @martinell.jan involved in this, and JB Hunt won’t know what hit them! She’s already gotten Gladiator into the chain, and she won’t relent.
At first I thought they had their stuff together with all the notifications and tracking going on… but why the hell is a delivery company having this much trouble?! This is their only job!!!
I know when I was on the phone with her I said the words “some someone wasn’t doing their job?” and she never had an answer for me.
Sigh. I’m hoping they can bump me up to this Friday, which will work out perfectly so I can empty out my shed and then get in there and load it up correctly on Saturday. (As opposed to what I was expecting to do yesterday, get home after work, unload the shed, load in the new stuff and then toss all the stuff that was in there right back in there with no rhyme or reason.
This is the tool chest.
I also ordered several pieces of their rail system and a 6’ shelf.