I am having an issue with the print slipping when the laser is coming toward the front door. It doesn’t matter if it is scoring or cutting. (Haven’t tried engraving.) The print stops, and it gives me an error message to reset the browser. I have changed all the belts and I have cleaned the rollers on the carriage plate. I have also changed the white ribbon on carriage plate and the white ribbon on the lid. Also changed out the 2 side led pieces on the lid? Please help ???
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It really sounds like you need to reach out to support directly. It sounds like you’ve done all the right things and a few other things to boot.
The message to reset the browser is weird because once the print is sent to the laser you can do anything you want in the browser, other than hitting cancel, and it won’t affect the print. Even the timer is just the browsers guess.
Good luck.
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I’ll echo the reach out to support suggestion, and also suggest you try making the Gift of Good Measure in the area it usually slips. Take pictures and/or video and note the time.
You can post here in the hopes that one of us sees something, but sending that to support will allow them to check your machines logs to see what it’s saying on the back end.
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