edit: @Tom_A beat me to the response; but he is quite correct…
Hey @tekwiz33, the best place for discussion of all things snapmark is in this thread:
Because it is in beta still, the customer support team isn’t set up to address any problems with it. There are lots of folks with quite a bit of experience that are fairly responsive on that discussion.
It looks like you sorted out your problem? If you hit any more snags, though, discussion there. And you can see what pro tips others have shared, too.