Thanks for your interest in Snapmark. Unfortunately it is no longer available for additional customers to receive access. We recently announced that we’ve stopped work on Snapmark but more importantly, that the work on Snapmark enabled us to provide the new lid camera calibration tool.
I notice you haven’t tried the camera recalibrator yet. I’d definitely recommend giving that a try first.
The details can be found in this support article:
https://support.glowforge.com/hc/en-us/articles/360033633714-Alignment#camera-calibration
If you’re still having alignment trouble:
- after running the camera recalibration
- while using Set Focus
Send me screen shots along with the time/date of the print. I’d be more than happy to check the logs and see what I can find out.