Staff still closing threads too early

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yup. and it may actually result in you falling further down the queue. here’s the relevant passage from @dan 's december update.

@dan

One note: as of right now, “Problems and Support” posts and email submissions are about equally fast, but people who submit both email and forum posts on the same topic are last. Please do us a big favor and submit one of the other, but not both - those require time to manually de-duplicate, so they are slow to answer, and slow things down for everyone else.