Staff still closing threads too early

[dan]

@shop

also note that in the december update, dan mentioned that emailing and opening a problems and support thread for the same problem could slow down your response. people should pick one or the other.

This is exactly correct - if someone opens a ticket in both places, the resolution will be much less satisfying for everyone.

@Scott.Burns

This is a prime example of closing the discussion too soon.

Since this is in P&S, the proper way to resolve this is saying “thanks for the feedback!” and closing it. Given the topic, I’m not going to do that. I’ll move it to Everything Else so the conversation can continue.