Follow up, since my post a week ago, a new cable found its way to me in Big Bend National Park, I was able to extend the legs on my table, and I am back in business. For anyone that suspects the need for the cable replacement, it was a smooth process. (And agree with Jules to make sure you read, re-read, the directions. I hate thinking that I am going to mess up my investment. Just breathe: Youāve got this!)
I promise to not open the lid so wide moving forward, and glad to have extra length on the cable arm, just in case. And excited to save my back, too!
Thank you Jules for putting all of this great troubleshooting tips in one place!
Iām having the same issue, and followed every tip and trick in this (and other) forums. Then I got the point about the head not moving at all, and how we should separate that from normal issues. Thatās what Iām having, the head wonāt move at all, no matter where I move the head before startup. Is there a separate forum or list of tricks with the arm/head wonāt move at all on itās own?
Thanks in advance! (Yes, Iāve emailed support, but Iām trying to get up and running ASAP!)
No, although that can commonly be caused by a broken lid cable, we have to eliminate everything else first. If you have run through all of these tests, be sure to reply to your original email auto-response and ātell support specifically what you have checkedā so they donāt ask you to check it again. Saying you checked everything doesnāt tell them enoughā¦you might not have seen something. That will delay you further. They will look at your logs once they know you have eliminated all the other possibilities and possibly set you up with a replacement cable.
Thank you @Jules! My GF stopped 3 cuts lines short of finishing a batch of earsavers, and orange buttoned me. Thought it was just hot, so I waited a bit, but it never started back up. Tried the usual, off, logout, move to center, etc, stuck on focusing, no movementā¦ did that twice, came and found this thread linked on someone elseās support thread, and it was the cable on the laser head that had come loose!
Gave me a scare, but thanks to this guide I was able to get it up and finish those last few cuts. Yay!
My machine is stuck on centering.
WiFi is good.
Camera clean.
I donāt know what else to do
Spent so much money on this machine and itās not working the way itās supposed to. I am so disappointed right now.
You need to post over in Problems & Support if you want to open a support ticket. Or you can email support ā but donāt do both, as it creates duplicates.
Have you followed all the instructions in the first post up above? You can have super good wifi and still have connection problems with the Glowforgeāthey can be pretty picky.
Thank you for the advice! I did email support and am waiting for a response. My WiFi is good and the machine was working fine last week so Iām not sure why itās stuck on centering now. Every time thereās an issue with it working as it should I feel like Iāve wasted so much money.
A lot of things can affect wifi ā another device using the same channel, for instance ā even something at your neighborās house. Or you might have rearranged furniture and put something in a place thatās blocking the signal from the router just enough to make it not work. I remember one person had hung a sheet of metal to hang their magnets on, and it was enough to block the wifi signal.
It could be a bad cable, or too much light shining into the machine, or reflective materialā¦but MOST of the time, itās the wifi.
have you figured anything out yet? Iām having the same issue, the last 3 weeks its been ātoo Coldā no its stick homing and centering and focusing
If your machine is out of warranty, itās not covered. Itās not a defect in the laser, itās a cable that gets a lot of flexing, so it can go bad over time.
It was a delight - I was actually there volunteering, and was in the housing development where they have a lot of RV pads for volunteers and seasonal workers. I went with DSL for the few months I was stationary for the steady stream of internet then try to rely on the hit or miss cell phone connection. Oh, yes, all of the āDeath Inā¦ā series are great, and you are so right about waiting till you leave!