I want to thank everyone at Glowforge for their quick response and great support. I’ve read plenty of posts with people complaining about support, but I really feel their problems have all been because they want that traditional, on the phone support. I, on the other hand, don’t care how you support me, as long as you support me. Well, you guys knocked it out of the park this time. This is my feeling after only one test print on my replacement, so I hope I’m not jinxing myself, but I am OK if I do because I have total confidence that the team at Glowforge will take care of me.
I recently posted an issue about alignment that was almost half an inch off in some spots. The team at Glowforge responded to my post in less than 24 hours and emailed me with an option to replace in less than 48 from my complaint. Now, in less than a week from my responding to the email that I want to go forward with my replacement, I have a great working laser sitting in my basement.
I did the same score test as before and now the score marks are so close to the image on the screen that you can’t even really see them on the screen. Check out the pictures below. This is what I expected from a laser. This is great!
Thank you Team Glowforge!