For some reason my tracking number for my glowforage is not being associated with my UPS my choice account. I called to find out what the issue was and they said the shipper has a restriction that prevents the package from being added to that. I said this could not be possible considering they are the ones who suggested using it. He insisted there was nothing he could do. Has anybody run into this?
Hmm, that doesn’t sound right. At least, I’ve not heard of this before and it just doesn’t make a whole lot of sense. As you said - GF encouraged you to set the up the act with UPS, so why would they restrict info? Have you verified and used your My Choice account before, and do other deliveries show up there when you log on?
Even if there’s a glitch with the UPS account, I think JB’s right - they should be able to sort out delivery details over the phone.
The only other thing I can think of, other than UPS just being wrong, is that my Glowforge was addressed to my name, but with a GF in front of it. I think l remember others saying this caused issues for them. Maybe whoever put it in the system didn’t associate “GF Your Name” with you. If you add “GF Your Name” as one of the names on your account, maybe it will show up.
Not completely sure how the My Choice needs to be set up. It took quite a while for all of our shipments to show on the calendar page because my wife’s deliveries were under several variations of her name. It didn’t seem to matter that the addresses were exactly the same. Had to enter Vinetta, VLynn and Lynn to get them all.