Vertical printing is off

I finally got help from their second tier support. She had me replace the pully on the laser arm it had a crack on it. This seems to have fixed it. But my issue now is. I replaced this same pully back in April. And I’ve only had this machine since September. That’s 3 pullies in less than a year!

Glad that you are back up and running. Appreciate your patience with the 3 pullies!

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