Support will be along to help out. In the meantime, it would be good to turn the machine off, turn on, and attempt to cut the Gift of Good Measure on a piece of draftboard. Take pics of that attempt and post it here.
Take note as to whether it’s identifying the material automatically or not. If not, select the material from the upper left where it says unknown.
Also make sure the material is completely flat and laying within the rails of the crumbtray, not up on top of the rail.
Also make sure that the crumbtray is properly seated down in the locked position, which means it’s sitting in the divots on the bottom of the machine.
With a machine in warranty, if there is a problem, they will fix it. Might be complicated or take time, but they make it right. It’s a great machine. Sometimes there are hardware issues. They can be fixed.
From your last post, it looks like you are at least cutting some leather. Were you able to get any cuts?
It looks from the GOGM that you have something wonky going on. There is a definite skew at the height of the tops of the letters. It is evident in the engraved stripes on either side of “glowforge”.
Turning everything off, how does the gantry move front to back? How does the head move side to side? Anything catching? Pulleys, belts and ribbon cable firm?
Is the lens correctly seated in the head? From you pictures, your result looks similar to when I had a cracked magnetic ring on the lens assembly, so the magnetic ring stayed on the seating tool and the lens dropped down to the edge of the head – thus the beam wasn’t focused correctly and it would not cut all the way through.
The pictures show that something isn’t quite right so Glowforge support staff are going to have to sort this out for you. I know it is disappointing, but I encourage you to watch for communications from staff and try to be patient.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.