Agreed. I’m not knocking the idea either as many dealers for wide format printers, vinyl cutters, etc have similar things; but what about a small spin on the idea?
What if they hosted an open house event if you will, where the dev team can see first hand how we are using/loading/aligning/materials etc. to better develop the usability. It’s one thing to read a bug log, but it’s another to see the process before/during/after. The dev team knows how they want it to be used but we may use it differently and not the get results they expected. The team could “watch” multiple users rather than just get input from a single, and it could easily range from new to experienced.