We went to renew our “Premium” subscription last night and was shocked that the previous $14.99 charge was now either $50/month or $239/year. Being on a fixed income and having a relatively small business model and few customers at this time makes having the Glowforge rather untenable along with fighting with poor app consistency issues (moving designs after hitting print, despite calibrating and using set focus, inability to reliably use the pass-through because of aforementioned inconsistencies in design placement after hitting print). We’ve followed all the guides, sent in our logs and have been told our Glowforge is operating “within specs”. We’ve wasted a lot of material and have an abundance of “oopsie products” that are either off center, misaligned or have other “print” issues. And of course the reliance on an internet based apps really hurts when the local cable provider spends more time with outages than uptime. There are days when we can’t do ANYTHING with the glowforge because of that. IT has been frustrating to say the least. SO, last night we made the decision to put our Glowforge up for sale, try to recoup some of our costs and have found another machine with some better specs and uses a LOCAL application for design creation and processing. AND it costs quite a bit less than the Glowforge with a few more features, has good reviews and comes from a company with good ratings and support. I guess this is a live and learn situation, the Glowforge was appealing has done a “decent” enough job to date but the rising costs versus failure rate just doesn’t make it worth it for us anymore. AND there is the issue of not being able to use the top 2 inches or so of our material because it will not show up inside of the app’s “design area”. And with the again aforementioned imaging inconsistencies we can’t reliably print part of the design, move the material and finish the design. That always ends in failure.
Unfortunately the reliance on “cloud based” apps and features along with increasing demands on bandwidth, rising ISP costs and constant “network upgrades” means we spend quite a bit of time unable to function and have a lot of dead air time.