A little bug?

Community Support
21

Browser updates can sometimes happen so frequently!

Thank you for that information including the time it happened. I’ve been able to locate logs from around that time yesterday and have shared them with the team.

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22

After looking into this with our team, we’re wondering if you might be able to set up a design for us to take a closer look at. If possible, would you please do the following?

  • Upload one of the files you ran into this issue with in the Glowforge App
  • Create a copy and see if you’re able to reproduce the same app behavior
  • If you’re able to reproduce the behavior, please make no further changes
  • Copy the direct URL for your design, and send it to us at support@glowforge.com

Please let me know if you have any questions about the above steps.

1 Like
23

I’m having trouble connecting today, but will do this as soon as I get it working again!

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25

Sent requested info, just wanted to add this, in case it’s relevant: At 8:12 pm central time I selected “set focus.” I went to try to place the focus but the machine went into “scanning” and then the entire browser crashed.

Still the same browser (WTH, auto-update???): whatismybrowser.com/w/ZXB25XX

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26

I’ve received the design url via email. Thank you! I’ll also include notes about what you ran into yesterday when I provide the design URL to our team.

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27

I’m wondering if not being able to select could be related to the set focus tool. I just had it happen again (midnight central time) – I was trying to place a part as precisely as possible, so I moved it into position, then used Set Focus to improve my placement, and after the focus updated I was no longer able to click and select the part. I had to exit to the home screen and re-enter the project before I could select my part.

3 Likes
28

Thank you for that additional information. I’ve included it in the notes.

I wanted to let you know that the team is still investigating this. I’m afraid I don’t have any further details at this time, but we’ll keep digging into it on our end. Thank you again for your report that brought this to our attention.

2 Likes