I purchased a Glowforge for a large public university and its currently sitting useless in a room because we don’t have an air filter. I emailed the support and haven’t heard anything back. At this point I’m starting to get worried that you guys are going to get put on a list of non-compliant vendors for our entire state government if you don’t shape up.
Can Glowforge please answer support emails on when the air filter will be shipped and if the Glowforge can be returned if it does not ship soon? We will need our money back if this continues. as you can tell, I’m starting to get exasperated.