We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help.
This section is not monitored by Glowforge support, so you will need to contact our support team to get official Glowforge help.
Happy printing!
Note that advice in this forum is not intended to replace or contradict the user manual. For safe operation of your Glowforge, always follow the instructions in the manual at https://glowforge.com/manual.