The email you received when accepting the GF says 11" x 19.5". My experience shows the maximum up to 1/10" smaller in both axis but it varies according to speed and whether you are doing an engrave or cut. Faster speeds and engraves are slightly smaller than standard cuts.
Hi Eric. I think we work at the same place (my first name is Matt).
I posted the exact same thing a few weeks ago. The GF folks said they would think about it, but obviously they decided to leave the website as-is. Maybe that’s an indicator that they are hopeful abou getting that half inch back
Maybe I should have been more clear. Any design with an engrave has variable bed size depending on speed. Haven’t checked the cuts. Here are three pictures at 3 different engrave speeds (100, 500,1000). Notice the 3 different bed borders.
The website reflects the hardware specification; we’re working on updating the software to enable the full hardware capabilities. We make sure to notify every customer via email about the current range of motion before they accept delivery.