Adding new users

Community Support
1

Hello,
I am trying to add a new user, when the email invite is sent and the person creates an accout from the invitation email, they are not being added. They being directed to a page that asked “Which of these applies to you?”
I purchased my Glowforge, and the box has arrived.
I purchased my Glowforge, but the box isn’t here yet.
I want to be added to someone else’s Glowforge that’s already set up.

This hasn’t been an issuse in the past, is there a limited to how many users you can add? Need help resolving this ASAP.

2

Also I am not seeing their email under users after they accept the invite.

3

Are they clicking on the third option and it’s still not working?

If that’s the case, I’d reach out to support directly as they don’t monitor the forum.

2 Likes
5

Thank you, I have sent them an email.

6

I assume they clicked on this one?

7

Yes, then it just gave the message to contact the owner to be added.

8

Yeah, it’s not working. After “creating a new account” it just says you need to get the owner to add you as a user, which just sends another email.

Contact support.

1 Like
9

I’m having the same issue. I too reached out to support and haven’t heard back yet. I’ll post when I do!

1 Like
10

If I hear something I’ll be sure to update as well!
Thanks

1 Like
11

Welcome to the forum!

And I hope this gets fixed quickly :slight_smile:

14

So after a few days someone got back to me and just said that they fixed it (which it did). I still struggle to add users more than two or three at a time without the website crashing, and I still have a few outliers who are still getting the “Which applies to you” message, but by and large most of my students can access it now.

1 Like
15

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