I got an alert today for the first time telling me my air assist fan wasn’t spinning fast enough. It stopped my print completely wasting the proofgrade material I was using. (Which was annoying!)
I followed the instructions and unseated the print head and cleaned the contacts and re-seated it.
That didn’t work, so I followed the instructions to clean the fan with compressed air, and that didn’t work.
I then removed the fan and cleaned it completely with rubbing alcohol and a q-tip and then blew it dry with a can of compressed air, the fan looked practically new.
Still didn’t work.
I’ve got orders that I need to cut for a convention that I’m going to in a little more then a week, and I’d love to get this thing working again.
I’ve only been cutting proofgrade materials and I’ve really only had the thing for just over a month.
Not using magnets to hold down my material either! (Meant to put this in here originally >_>)
FYI both opening a thread here and sending an email will actually slow down the process of getting back to you - they have to search for duplicate tickets, verify it’s a true duplicate, and close them first. It doesn’t take a lot longer, but it does take longer.
Next time do one or the other, but not both (true of Chat as well)
Thank you for checking on those things, and I’m sorry for the continued trouble. It looks like there’s a problem with your air assist fan itself, and I’d like to send a replacement part to take care of this for you. I’ll be following up very shortly via email with next steps. Thanks for your patience.