Hello, My email is = (removed) My name is John Morgan. I have responded to your message to get the new “compact filter” 3 or 4 times now. I have yet to get an answer back nor have I seen a change in my account status to get a filter. I did initially pay the $995 to get the Glowforge filter. I want the Compact one now. After waiting now for longer than I can wait I need that filter or I need a refund on my account so I can go elsewhere. I realize you are doing the best you can, but I have little faith in your ability to deliver by September. Please respond to me to give me when I can either get the filter or when I can expect to get a credit on my credit card. Sincere, John Morgan