This may be lengthy but stick with me and follow the logic, I think everyone will benefit from this. I may be wrong but it is just one perspective, a drop of water in a flowing river.
Given what I have experienced and read in the forums, the shipping and fulfillment has been lacking for some time. Promise a delivery date and it doesn’t even get shipped until well after that date. Big issue for many GF users.
The filters for the Filtration system that some of us use are a critical part of being able to continue working when a filter plugs up, having just got my unit I must use the filter due to living in an apartment and was not familiar with how quickly they plug up so now I’m on hold waiting for a filter.
Currently you can purchase a GF+ from Amazon, makes sense to me since they are like the old Sears and sell everything. If the filters are proprietary to the Filtration system then it seems no one would be interested in purchasing one because they would have no interest in it.
Why not supply the filters to Amazon’s warehousing and make it a quicker process for the GF users to gain access to replacement filters? This concept may be flawed, I’m not privy to internal processes but it’s an idea. If this is not a functioning fix, then maybe give your 3rd party warehousing instructions that ALL filter orders take precedence of top priority.
The replacements are very pricy and not something I want to have say $1000 in just sitting in the closet. BTW, have you thought about lowering the price on the filter?
