Air Filter Smoke Pulling

Community Support
1

I just received the air filter, does anyone else have the issue on when its set to “New” it dosent seems to suck the smoke out of the Glowforge. Mine has so much smoke still in the Glowforge that it will start leaking out of the lid, I have to turn the filter up to almost medium for it to start pulling the smoke out.

2

When is the last time you cleaned your exhaust fan grill?

3

When your Glowforge and Compact Filter are properly set up, you may have some harmless odor during printing which will rapidly dissipate. You may also smell something when you open the Glowforge lid after a print is complete. This is not harmful.

However, if you notice a strong, unpleasant or irritating odor when printing, or see smoke, shut off your Glowforge unit immediately. Smoke and fumes could be entering the room in excessive concentrations.

We’ve created a troubleshooting guide with illustrations. You can see it here: https://glowforge.com/support/topic/troubleshooting/print#excessive-smoke-or-fumes-during-print

I’d like to take a look at the fan settings for your Compact Filter and review an image of the Compact Filter cartridge. When you have a moment, please follow the instructions below:

  1. The name of the material you’re using
  2. A description of where the smoke/fumes are coming from: the door, lid, or hose
  3. When you smell the fumes: during the print or after it has completed
  4. Photos of your Glowforge and your exhaust system
    I’d like to make sure that the settings for your Compact Filter are correct. The knob on the Compact Filter controls the power to the fan. If the power is too high or too low, your filter will not work properly. I’d like to make sure it’s turned to the right setting.

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  1. What setting is the knob on your Compact Filter turned to?
  2. If it’s currently on “New,” would you turn it to use the middle setting, halfway between “New” and “Full” and let us know if that eliminates the smoke and fumes while you print?

Would you mind sending over a photo of the top of the filter cartridge as well?

  1. Turn off and unplug your Compact Filter
    The power switch is located on the back, next to the cord. Turn it off first, then unplug it from the wall.
  2. Open Compact Filter
    There are four latches holding the top of the Compact Filter in place. Lift the bottom of all four latches to release them.
  3. Take a picture
    Without removing it, take a picture of the top of the cartridge seated in the Compact Filter and send it into us.

When your Glowforge and Compact Filter are properly set up, you may have some harmless odor during printing which will rapidly dissipate. You may also smell something when you open the Glowforge lid after a print is complete. This is not harmful.

However, if you notice a strong, unpleasant or irritating odor when printing, or see smoke, shut off your Glowforge unit immediately. Smoke and fumes could be entering the room in excessive concentrations.

We’ve created a troubleshooting guide with illustrations. You can see it here: https://glowforge.com/support/topic/troubleshooting/print#excessive-smoke-or-fumes-during-print

If you’re still seeing or smelling excessive smoke or fumes when using Proofgrade materials, we’re here for you. Email us again and send us:

  1. The name of the material you’re using
  2. A description of where the smoke/fumes are coming from: the door, lid, or hose
  3. When you smell the fumes: during the print or after it has completed
  4. Photos of your Glowforge and your exhaust system
4

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. @haugln, if you still need help with this please either start a new thread or email support@glowforge.com.