Would be surprised if you get a solution from staff. Snapmarks is no longer supported. Apparently the support requests exceeded the amount of time the company was willing to spend on an un-promised feature.
Did you post this on Facebook also? (Hard to keep accounts straight from here to there)
This happened to me on the machine I had with snapmarks and it was the black cable failing. Something in the code made it calibrate whenever I hit the snapmarks icon, and it failed to capture the image.
Two incidents of this though, if you didn’t post to Facebook, is pretty coincidental - since the only time I’ve seen it was on my machine (haven’t seen it posted before).
I’m sorry you ran into trouble when using the Snapmark tool on your unit. Thank you for letting us know about this. We’ve made a change on our end. Would you please refresh your browser and try running another print using the tool? Please let me know if the issue persists.
Hey there! I was having the same issue as Samiam.Life yesterday, hitting snapmarks sent it into calibrating and it finishes but doesn’t move the art. Just now I’m tryin again and now when I attempt to use SnapMarks I get a ‘Not enough snapmarks’ error.