It seems like there are many units out there that are stuck on centering and or scanning…
I understand there are problems that crop up but this is a REALLY bad time for this to happen… We are loosing money each day/hour this unit is not running.
I have scanned through the forums to see if there is a fix and have tried everything:
cleaned camera, lenses and mirror
reboot modem and router
restarted browser, pc, GF several times in every variety of order
Cleared browser cache
changed between browsers
Left lid open for 30 minutes
Starting up with print head under camera, print head to the left and back, and tray removal
unplugged GF, reset and reconnect wifi
And yes, I have checked all 5 of the little black connectors on the lid…
A day or so before the scanning/centering freeze issue, we had an issue during the standard start-up centering/focusing/etc… process on the unit where after running through some of the start-up program, the head would slide all the way left with the carriage in the center. It would then look like it was trying to go back to the ‘start’ position in the back left corner and make this horrendous noise like it was stuck and trying to overcome some problem. It was VERY loud (not the light focus clicking) and the whole head/carriage would shutter and shake.
I read how others were having that problem and I turned off the machine and manually centered the head/carriage directly under the lens. This worked for about 2 runs and then the scanning/centering freeze-up. Now I can’t do anything with the unit.
I come to the GF community hoping someone out there have any ideas of how to fix this. Everyone has been so great in the past with info, tips and tricks… Is the only ‘fix’ a replacement unit?
We have over $2,000 of orders waiting that are VERY time sensitive which we will loose if we can’t get this up and running.
Thanks in advance!