I ordered a small batch of supplies from Glowforge on February 28th. (order R565376371)
Pinged Glowforge support two weeks (!) later, and waited several days for a reply.
Then, four days after a note that they were fixing it, this:
I just wanted to follow up on your request for tracking information. I’ve reached out to our logistics team again, and unfortunately they’re still investigating your order. I wish I could provide you with a more precise answer, and I apologize that I am unable to do so. We’ll be in touch soon, once we have more information.
Is this common?
I’m not crazy about paying a premium for Glowforge ‘certified’ materials, but I don’t mind supporting them and it’s a bit easier, but if it’s going to take a month (and extra $) to get something I could get in 2 days from another source, I think they’ve got problems.
I hope I’m the only one with this frustration and that it’s a series of balls dropped.