Back up!! All machines are online. Down time - 3 hours
Things I didn’t think I would do today: Coding in command prompts.
Resolution: It was our server. I do not know what I’m talking about so this is me trying to speak geek. We had to reset our DNS.
Troubleshooting: reset internet, check isitup.org from multiple locations. My husband somehow pinged it from Russia. Check setup.glowforge.com from cell phone. Works on ATT but does not work on wifi. Called our ISP. ISP verified we had internet and it had been rebooted.
They can’t do anything if it is DNS. Figured out how to and then logged in to our server dashboard for our EdgeMax EdgeRouter. Confirmed we are on the Google DNS servers of 18.104.22.168.8.4.4. Followed lots of instructions in the two links below and kept checking setup.glowforge.com on my cell phone and two browsers on computer (chrome and firefox).
Put your DNS Server in the “System name server” field. “Add New” to put additional ones. I like 9.9.9 and 22.214.171.124
If you have segmented your network (read VLANs) you will need to go to the Services tab, Select the triangle to the right of the LAN the Glowforge is on, choose “View Details” and place your DNS choices in the “DNS 1” and “DNS 2” fields. Remember to click on the “Save” button in the lower left (take about 3 seconds for it to save).