This company is UNBELIEVABLE!! I orderd a Plus, got it in 3 days, the printer head was broken and I never powered it up. It took 13 days for my replacement to go out becuase there was always some sort of issue. I finally received my replacemt only to find that it is USED!!! There was sawdust all over it and there was black stuff all over some of the metal and something blue and sticky inside of it. This company has completely lost it’s mind if they think I am going to pay $4000 for a used machine. Somone better contac t me in person. I have already spoke to Rita once. Please have her call me ASAP.