Artwork not loading? GFUI very laggy!

Community Support
1

I’m having issues with artwork not loading into the GFUI and also it being very very laggy to the point of slowing down my work flow considerably.

When I try to choose to import from the Glowforge graphics library, now some graphics that I have used before just won’t import at all. I’ve tried several of them from the “hearts” and the GFUI SAYS its importing but then just nothing shows up whatsoever. I have tried to import several different ones and the same thing happens.

Also the GFUI is super laggy and its really slowing me down! When I try to import artwork, it takes a good 10 seconds to import. Also when I’m trying to duplicate an item and to move it, I’ll do a CTL-C, CTL-V but when it duplicates the item (or selected items) it places them practically on top of other things which makes it damn near impossible to select the already lagg-y cursor on top of to move properly and even if I do get the curser on the right selected items, it is taking forever just to move anything. This is a real pain in my ass because I do alot of small cut pieces for jewelry and I’m often trying to fit as many pieces into as many of the nooks and crannies of useable space on a piece of material as I can so not being able to proficiently move items is really slowing me down!

2

Clearing the cache and restarting my browser usually fixes this for me. :slight_smile:

3

I’m sorry you ran into trouble while using the app. Have you had a chance to try what @geek2nurse suggested regarding clearing your browser’s cache? You can find instructions for doing so here: Chrome, Firefox, Safari, Edge

Please let us know how it goes!

4

it seems to have rectified itself but I’m still really annoyed that when I try to copy paste items that it duplicates basically RIGHT on top of other things, making it really difficult to get the cursor on to drag to a new location properly. Unless there is a trick that I’m not aware of.

5

I’m glad you resolved it!

Sorry again for the trouble. If you run into the problem again and it isn’t resolved by rebooting your computer, please let us know.

When making a copy of a complicated design one trick is:

Upon pasting, the new copy is selected and can be moved with the arrows on the keyboard.

I sometimes use this to widely separate designs first, then make smaller adjustments with my mouse.

I hope that helps. I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!