separately… so how do I get it to come in the correct size. I brought the art into INkscape and make sure it was the right size before saving as a SVG. still came out weird.
Make your workspace/document size 20x12".
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I’m sorry for the delayed response, @dieterkutz. If your design is loading at a different scale, it’s likely that the file is set to scale as necessary, depending on the dimensions of the space it’s viewed in - in this case, the Glowforge app Workspace. As @jamesdhatch suggested above, if you define the Artboard to be 12" H x 20" W in your design software program, your design should upload to the Glowforge app at the correct scale.
Could you please give this a try and let me know if that helps? Thanks!
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.