Hi, I’m sure this might not be the first time this is posted but I can’t find any info on this. I just got the Aura, started to set it up and am trying to get it to print its first test print. I get into the design studio, have my design, input the proofgrade material that came with it (QR code up) but the Aura wont show me anything with the camera, theres nothing. It’s stuck with a spinning orange wheel next to “print” that is continuously saying “focusing”. I have tried unplugging/replugging, restarting everything including my computer, taking out the material. I dont know if the camera just isn’t working or if its not connected to something correct. It has never given any sort of “ready” status. I have no way to proceed with a print or setup. Any help would be appreciated.
Me too! I’ve tried everything. Unplugged everything possible, rebooted my computer, plus router multiple times and it’s still “focusing.” So frustrating.
Both you and @briana.rueger should reach out to support. Their phone number and email is at support.glowforge.com - it sounds like there’s an issue with the camera itself, and the support folks should be able to verify that via looking at your logs in the back end.
