Back interlock open error

Hello guys! My machine stopped mid cut yesterday with the back interlock open error, the pin in the back is all the way in and my printer head is connected properly… anyone have this issue? I email support yesterday and haven’t heard anything back yet. I have lots of Christmas orders to finish and really need my machine back up and running.

You’ve opened a second support ticket by posting in this section; they’ll be along soon to get you taken care of. :slight_smile:


Thank you, I didn’t realize that.


Hello @taknights61,

I see you also emailed us about this and I’ve sent you a response there. To avoid duplicate communications I’m going to close this topic.