Basic not firing up

I bought my basic in April 2023 and my laser tube stopped firing Christmas Eve. Some people said something about a red wire being melted but I don’t think the new models even have the red wire exposed anymore. I could be wrong. Please help. I do not have money for a new machine.

Ugh. Hopefully it’s something fixable!

Does the entire machine not power on - or just the laser itself?
The red wire is on the Pro, so not your issue.
Sometimes the power supplies fail, but that’s pretty rare.

If you haven’t yet, reach out to support directly (their email and phone mumber are at as well as asking here since they may see something from your logs that we can only guess at!

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