Belt tensioner plastic cracked right side

[chano25]

My Belt tensioner on the right side cracked anyone know where I can get a replacement.
Thanks

[dklgood]

Your post opened a support ticket. Support will respond here and send you a new set.

[m.smith]

Hi @chano25 My name is Mercedes and I’m part of the Technical team here at Glowforge.

Could you please confirm the serial number of the printer having the issue for me?

The serial number can be found on the back of the Glowforge, printed on a sticker near the AC adapter on the right-hand side. It will look something like ABC-123-4.

Once I have this information, I’ll follow up with the next steps.

[chano25]

Sure,
SN: JYY-898-4

Thank you.