My glowforge hasn’t changed from the “after” cut picture. It won’t retake a new picture and I’m having the usual centering problems, but the normal solutions aren’t working. I cleaned everything again with Zeiss wipes, checked all cable connections, tried moving the print head, etc. I pulled my log files and see error codes relating to the lid cable. I’ve reached out to support, but it’s been 24 hours without a response. I tried resetting my router and even brought the laser home to a different internet/computer. We have fiber at home, so I know it can’t be a slow internet issue.
Does anyone have a temporary solution to make the black cable work or better yet, a way to get a new black cable overnighted?