Black Lid Cable fried at connection

I can’t find a thread on this in the support section. I had to replace my black lid cable. Glowforge (Basic) would not calibrate at all. Only the exhaust fans and lid lights were running. Got the new black cable on - which I’ve had for a while now - and when I turned the Glowforge back on, the connection on the short part of the cable literally flamed and burned. That white card the cable connects to is now trash. Do I consider the whole unit trash, or can that one piece be replaced?


This is not something they sell as a spare part, so you’ll have to replace the whole machine.


That sucks. I’ve only had the machine for 2 -1/2 years, and not really used it as heavily as I had anticipated during that time (thanks, Covid). I guess I’m either going to have to find a more affordable and serviceable laser cutter or do without. I have had to replace 3 of my most expensive pieces of equipment already since Spring. I can’t justify spending another $3k on a new basic when I’ve had that much down time on the first one.

1 Like

You wouldn’t need to buy another one, you’d email this photo to and get a quote to repair or replace this one. It will cost much less than a new laser either way. Once you have a working Glowforge again, you can get at least $2500 cash selling it to put towards something else if you want something more serviceable.


Thanks. Maybe I can do that, then. I’m sure the back and forth shipping is going to cost a lot, but at least I still have the original packaging.

1 Like

I am having the same issue with no help from Glowforge. I was only able to use my machine for two months before the lid came off the hinges and the connection fried. It don’t make sense that i would have to send my new glowforge back to get a refurbished glowforge and still have to pay for it. I wish i would have done more research before i made this purchase. Maybe we should all consider filing a class action lawsuit against them!

If you purchased your Glowforge two months ago, it is still under warranty and the lid coming loose would be an automatic replacement.

I have found that Glowforge honors their stated warranty and has been generous with regard to replacements when machines were past warranty.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.