Black rubber rings behind Laser - Broken Carriage Plate Wheels

These black rubber wheels behind the laser broke apart. Do you know where I can find a replacement for it? Has anyone had this happen to them before?

Those are wheels, and support will get you fixed up with replacements as soon as they see your post here.

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Thank you so much. lol thank you for clarifying what they are. I couldn’t think of what to call them.

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Chuckle! They had a bad batch a while back so they can wear out sooner than is desirable. They should be easy to replace though, so sit tight to hear from them. :slightly_smiling_face:


Hi @taliaferrohomes - I’m sorry to hear you found a broken wheel in your printer, thanks for letting us know. As @Jules has said this is definitely a part we can get replaced for you. I’m going to go ahead and reach out via email to get the necessary details so we can put in a replacement order for you.

I’ll go ahead and close this topic and we can finish up via email.

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