I was doing my regular cleaning/wiping of lenses and such, and my camera lense turned. My bed image has always been kind of blurry, but this made it super blurry. I’m currently turning it little by little to attempt to get a clearer focus, but is this supposed to be a “movable” part?
No, it’s not. 
You’ll need to hear from support. Sorry.
Well darn! Thanks for the reply Jules!
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Good luck!
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Thanks for letting us know about this. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.
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