I just unboxed and set up my school’s Glowforge Pro after my students and families raised money to purchase one for our STEM class. This really pricey tool is useless to my students because it won’t let us do anything and it says lid open.
I have rebooted everything. I have checked the pass through door. I have checked connections and sent emails to support.
Please help, I have some VERY FRUSTRATED students, parents, and administrators.