I just unboxed and set up my school’s Glowforge Pro after my students and families raised money to purchase one for our STEM class. This really pricey tool is useless to my students because it won’t let us do anything and it says lid open.
I have rebooted everything. I have checked the pass through door. I have checked connections and sent emails to support.
Please help, I have some VERY FRUSTRATED students, parents, and administrators.
The first email that you sent to support opened the ticket for you, and it sounds like there is nothing that we can suggest that you haven’t already tried.
Keep an eye out for responses from Glowforge in case they need additional information or would like for you to perform additional tests once they’ve reviewed the machine logs. That’s your best bet.
If you’ve emailed support they’ll close this post when they realize it’s a duplicate (they have to find/close any duplicates before they can get back to you), but in the meantime there are some other things you can check
Power off your Glowforge
Open the lid and front door
Remove your crumb tray
Close the front door and lid
Power your Glowforge back on
Fingers crossed!
So I have done all of these things…
It looks like the top lid is a little off. Any thoughts or adjustments I need to make? It is level I checked that. When I shut the top with the front try open it sits flush.
No that’s without anything. Is there anything else I can do to get rid of the message? I have cleared the cache, restarted everything, should I delete it/uninstall it and start from scratch?
I’m running out of ideas after reading what you’ve done and everyone else’s suggestions. My last thought is for you to open the front drop down and double check to see if there is any debris that might be interfering with that door.