Brand new Aura stopped mid cut

My 1 day old Aura stopped working mid print both times that I started new. The dashboard is counting down and there are no errors. Head won’t move.

With the machine off, try sliding the head back and forth. if you feel any spots of drag the rails need cleaning. I use a rag moistened with alcohol - every time I complete an operation.


I had cleaned it a few times right before. The first time it lasted 15 min then just stopped. Light was blinking. Dashboard counting down. No error messages. Cancelled print but it would NOT cancel. Unplugged, cleaned, started again… exactly same but this time it went 30 min, The head is moving around and calibrating, etc.

Sounds almost like a power glitch. Is it plugged into a dedicated outlet?

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