I believe several others have reported a similar problem, and it was easily resolved by reconnecting a specific loose wire connection.
Another user had an issue that was solved by tightening the belts, in the link below.
Here’s the link: [Brand new glowforge not working right]
(Brand new glowforge not working right)
I’d suggest looking at this thread, but best is probably to wait for an official response.
Good news, however is that it was a quick and easy fix. So hopefully it will be the same for you.
Best of luck.