Can anyone help?
I believe several others have reported a similar problem, and it was easily resolved by reconnecting a specific loose wire connection.
Another user had an issue that was solved by tightening the belts, in the link below.
Here’s the link: [Brand new glowforge not working right]
(Brand new glowforge not working right)
I’d suggest looking at this thread, but best is probably to wait for an official response.
Good news, however is that it was a quick and easy fix. So hopefully it will be the same for you.
Best of luck.
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That stinks. Hope it is an easy fix. Usually a loose belt, pulley or something not quite right in the drive train.
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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.