Double checked the lens in correctly? This is puzzling.
Do the engraves look normal enough compared to other GOGM that hve been posted?
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Is your PG draftboard definitely flat on the crumb tray?
Did you select PG draftboard in the settings or did the GF read that you were using PG draftboard?
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The engraves look fine by comparison to me! (See attached picture)
As for the lens, it seems to be snapped in right.
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The GF selected the board type. I confirmed it was flat on the surface.
And how many passes did it take for the bottom one to cut?
Three?
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Man, are you in trouble! 
One thing you might want to check is to remove the white ribbon cable and check the pins and connection there. Some instructions for how to go about that are here:
Another thing to check is the mirror orientation, and check the lens to make sure it is inserted in the correct orientation.
Checking the lens orientation:
Go through those checks and if you find anything out of whack let the support team know so they can tell you what to do next.
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Bottom one took three cutting passes to cut through. The top one had 3 passes, but one sent one at a time so I could check it in between them to see if it had gone through (hence the bit of discoloration on the edges)
An update, I’ve tried the set focus feature and it didn’t help. Still took three passes to cut through. As for calibration, I don’t see it in the menu of the cut app. Am I missing it somewhere?
Thanks for the checklist!
I’ve examined the ribbon and all 20 pins look fine from both sides. I can also confirm that my mirror is in the correct orientation, my lens is the right way up, and my optics all remain clean and free of blemishes.
Sorry you are still having trouble. Hoping GF support will pipe in here soon if some of us don’t get you sorted out.
Have you taken your lens out and checked it carefully, making sure it was on the right way and reseated it? Make sure you follow the instructions that @Jules gave you above. She is MUCH more knowledgable then me.
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We were typing at the same time. The lens is what I was thinking at this point. Honestly, I have only had mine about 3 months now myself. I just read everything I possibly can, so was just trying to help out.
I’ll keep thinking. @Jules?
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I did! Oh, how foolish (but happy) I’d feel if it was something that simple!
hey gang…hurt my hand earlier…so short answer… support might need to look. wait to hear from them now.
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Thanks anyway for the assistance! To make things even more wonky, I just tried cutting a different pattern from the store (the medal) and it cut through on a single pass. Then I did the metric measuring tool… Took more than 1 again.
I’m considering an exorcist as I wait to talk to support. Is this thing rated to handle holy water?
check the settings on the gogm…might have been corrupted
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Might try clicking the … menu and then Reset Design. If anything got changed around, that will reset to original. Just from looking at your pics above, I can tell you the lens isn’t in backwards. It would be much more out of focus if it were.
I assume the tray is in and seated correctly - it should lock into the divots pretty well. And the honeycomb should go all the way to the front of the machine - the plastic tray to the back. And the material should be sitting on the tray - not propped up on the edge or anything.
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I’m so sorry for the challenging start! Thanks for sharing such great details, and I’m glad to see the community has already come through to offer such helpful tips. I’d like to make sure that this sheet of Proofgrade Draftboard is to our specifications. Could you please send a photo to illustrate the thickness of the Proofgrade you mentioned? If you have calipers or another accurate way to measure, please include measurements of the material thickness. If you have another sheet to use as a comparison, that can be helpful, too.
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Good evening!
I have measured the board in question and it came out 3.4mm thick. Measuring another draftboard, it was 3.3mm. Then I measured a piece of medium basswood plywood included int he starter kit and it was 3.4mm.
For the heck of it, I put the thinner board into my Glowforge and tried to print a reset design of the GOGM. It once again failed to cut through just now (roughly 10:30 pm Central time). If I hold that board up to the light, I can see 5 tiny dots on the back side, seemingly where the laser attempted to cut through on each circle and failed.
I then put the original board back in and tried a different design - just a blank pico 12 piece puzzle design. That cut through entirely, leaving only a bit of the bottom side paper uncut.
It seems to be some designs, but not others, and that gives me reason for concern, as an intermittent issue is really an issue when you have material costs for oopsie cuts andonly a six month warranty on the laser tube.
Before cutting tonight, I once again checked my optics… all clean, no scratches or smudges. I welcome your advice.
Try measuring the different items you’ve cut out, or for the ones that failed, the thickness at the point where they were cut. Humidity can cause variations in wood, and it could be there’s a tiny bit of difference in thickness in different parts of the board.
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I am following the post closely as I am having the exact same problem as Joe. I set up my new Glowforge Plus yesterday and tried the Gift of Good Measure with the same result in that it wouldn’t fully cut through the Proof Grade material. I will attempt the suggestions above, but it does not seem like an issue with the Glowforge rather the file for the design.
Thanks, for all the helpful posts and I’ll continue to check back.
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