Unboxed, followed directions, printer head not moving or calibrating. double checked WIFI. Still nothing.
Can you share a screenshot of what your interface looks like. Did you get through the wifi setup?
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I got through the wifi setup. The printer head has never once moved. I cleaned everything per the instructions. I unplugged the printer head and reinstalled. I checked the 5 clips, all good. There are two cables that are unplugged from the “board”. I plugged them in and repeated all the above steps. Nothing. Unplugged both cables as maybe they are meant to be unplugged.
I had the same issue. I established another WiFi, because I use smart home and mobile devices. I then made sure my WiFi was set for 2.4 frequency. It works now.
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I’m so sorry to hear your new Glowforge is having issues.
I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.