Brand new machine never calibrated due to “lid open” error

My brand new glowforge Pro would not calibrate straight out of the box and is giving a lid open error. The support team is supposed to be sending a replacement part but I can not get in touch with anyone via phone or email to see if the part is being sent.

Thank you for your patience as we work to resolve your printing troubles, and I apologize for the wait. We’re testing beta phone support right now, which you can reach +1 (855) 338-2122 (US) Monday through Friday, 9am - 5pm Pacific.

I see you already emailed us about this and I’ve followed up there, so I’m going to close this topic.