Brand new out of the box and not working

[Jules]

Can you check all of the cable connectors shown in the instructions linked below:

Stuck on "Centering"

I’m so sorry you hit a snag. The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections: Turn off your unit. Open the lid. Using both hands, gently roll the laser arm to the front of the unit. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction. [image] If any of the clips are open, ensur…

Post pictures of anything that looks unusual, don’t try to realign one of the cables if it is skewed.