I am currently stressing out as I have hundreds of due orders for Christmas and just found my gantry wheel is broken. I have noticed “wobbly” cuts recently and did not put these two things together. Does anyone know where i can get one of these ASAP?! I have not seen replacement parts but this seems to be somewhat common?
You have to get them from Glowforge support. I don’t think anyone has found an off the shelf replacement that has the proper ratio of unicorn tears.
I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.