I bought a glow Forge which is out of warranty and broke the lid during transit which shattered the entire thing. It was packaged in the box like it was supposed to be.
I have asked glow Forge for instructions on sending this in to have the lid replaced, at my expense. I have been told by the Glowforge people that it is now useless piece of junk. I have been offered no help at all other than so sorry to be the bearer of bad news.
Why can I not pay to have this shipped in and repaired and shipped back? I own three of these machines and now I’m not feeling too good about customer service with GlowForge.
I have been giving no helpful information to assist my situation.
Does anybody have any guidance? I have thousands invested in a laser with no lid!!!