Anyone had a broken plastic wheel? Seen the ones on the print head. This part is actually the one that rides the track.
Sent the email to support. Now the wait for support to reply.
There have been one or two. Waiting to hear from support is the next step. 
Yuppppp. Thanks Jules!
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Oh no! I’m so sorry to see that the wheel has failed. I just replied to your email with the next steps. We’ll continue with email, so this post will be closed.